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Home » Return Policy

No-Questions-Asked Return Policy proudly stands behind all of our fine products. We hope for and will gladly guarantee you and your pet's satisfaction 100%! If you or your pet are unsatisfied with any item in our catalogue, you can return it or replace it absolutely free within 30 days of delivery of your original purchase, with no questions asked!

In the unlikely event that for some reason you or your pet do not absolutely love any item in our catalogue, please contact us via phone at 1-888-415-PETS (7387) or through email at To ensure a smooth refund via your purchasing method, please keep a copy of your original purchase receipt. Customers without a receipt may exchange for an item of equal or lesser value.

When returning a package, it is a good idea that you use a form of traceable delivery, such as a tracking number or delivery confirmation. Since we can't be responsible for lost packages, it is suggested that you insure a package you are returning, and obtain a copy of the shipping receipt.

We work tirelessly to ensure that you have the best possible shopping experience at USPets. If you can think of anything we've missed, or just have a suggestion or concern, we want to hear it! Don't hesitate to call us toll free at 1-888-415-PETS (7387) or drop us a line via email at

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